Have a question? Need help? Message us on WhatsApp and we'll respond in under 5 minutes, day or night.
WhatsApp is our only contact channel — and that's entirely by design. No ticket systems with 3-day queues, no email that disappears into a black hole, and no automated bots that loop you in circles. When you send us a message, a real member of our team responds personally in under 5 minutes, 24 hours a day, 7 days a week — including bank holidays. For setup help, we can send screenshots, video clips, and screen-by-screen instructions directly in the chat.
WhatsApp Number: +44 7418 311519
Hours: 24/7 — we never close
Average response: Under 5 minutes
Languages: English
Before messaging, these pages might already have what you're looking for:
Choose a plan, start a free trial, or ask any question about our service before subscribing. No pressure — we're happy to answer.
Help installing IPTV on your specific device. We walk you through every step via WhatsApp — including screenshots if needed.
Buffering, channels not loading, app problems, EPG issues, login errors — we troubleshoot live in real time.
Renew your subscription, upgrade to a longer plan, change payment method, or request a refund within the eligible period.
Check whether a specific channel is in our lineup, or request channels you'd like to see added. We take requests seriously.
Interested in reselling IPTV? Ask about our reseller program, wholesale pricing, panel access, and earning potential.
WhatsApp is faster than email, more personal than ticket systems, and accessible from any phone in the world. We chose it because it lets us respond in under 5 minutes, send screenshots, video clips, and step-by-step visual instructions directly in the conversation, and maintain a chat history you can scroll back through anytime. Ticket systems and email queues add friction and delay for no benefit — WhatsApp removes both. It's genuinely the best support experience we can offer.
Our average response time is under 5 minutes, 24 hours a day, 7 days a week — including bank holidays, Christmas, and New Year. During the very busiest hours (typically Saturday and Sunday evenings when sports events are peaking) response times may stretch to 10–15 minutes in exceptional cases, but this is rare. You won't be left waiting.
Yes — absolutely. Just tell us your device model (e.g., Firestick 4K, Samsung Smart TV model, iPhone) and we'll walk you through the complete installation step by step via WhatsApp. Most setups complete in under 10 minutes with live support. You can also check our self-serve IPTV setup guide which covers Firestick, Smart TV, Android, iOS, PC, MAG box, and more.
The more detail you can give us, the faster we resolve it. Tell us: (1) your device — e.g., "Firestick 4K Max", (2) the app you're using — e.g., "IPTV Smarters Pro", and (3) what's happening — e.g., "channels load but buffer every 30 seconds" or "app shows login error." A screenshot or short screen recording is incredibly helpful for diagnosing visual issues. We'll take it from there and troubleshoot in real time.
Whether you need help, have a question, or want to get started — tap the button and we'll be right there.
Chat on WhatsApp
Smart IPTV Ireland